Reference

How We Handle Your Information

We collect what we need to run your account, process payments through bKash, Nagad and Rocket, and keep your login secure. This policy covers what we gather, how we use it, and who you contact if you want to review or delete your data.

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TK 6889 How We Handle Your Information
DATA HANDLING

How We Protect Your Information

We encrypt payment data when you deposit through bKash, Nagad or Rocket, and we log every transaction so you can review your history. Account passwords are hashed and never stored in plain text. Session cookies expire when you close the browser unless you tick the stay-logged-in box. If you want to revoke device access, log out from your account security page and all other sessions end.

Payment Encryption

Every deposit and withdrawal request travels over an encrypted connection. We do not store your bKash, Nagad or Rocket PIN; the wallet app handles authentication and we only receive a transaction confirmation code that goes into your account ledger.

Cookie Control

We use essential cookies to keep you logged in and remember your language and currency preferences. Marketing and analytics cookies are optional; disable them in your browser and the site still works, though you might see the same promo banner twice.

Account Security

Your password is hashed with a salt so even our database administrators cannot read it. If you forget your password, we send a one-time reset link to your registered phone number. No one on the team can bypass that flow or give you a temporary password over chat.

Data Retention

We keep your account records and transaction history for as long as your account is active, plus a retention period after closure to meet record-keeping obligations. If you request deletion, we remove personal identifiers but preserve anonymised transaction logs for audit purposes.

CONTACT US

Privacy Questions and Data Requests

If you want to see what data we hold, ask us to correct something, or request account deletion, reach us through live chat, email or the contact form. Our team handles data requests within a few business days. For urgent account security issues, live chat is the fastest path.

Live Chat Open the chat icon on any page and tell the agent you have a privacy question or data request. Available around the clock for Bangladesh players. The team can pull up your account details and start the review process immediately.
Email Support Send your request to the support email listed in your account dashboard. Include your registered phone number and a brief description of what you need.
Contact Form Fill out the form under Account Settings and select Privacy Request as the topic. Attach any documents if you are verifying your identity for a deletion request. The form routes directly to our compliance team for faster handling.

Privacy Policy Questions

We collect your phone number, date of birth, preferred currency and the wallet method you choose for deposits. If you upload identity documents for withdrawal verification, we store those securely and delete them after the check is complete unless regulation requires us to keep them.

We share payment transaction details with bKash, Nagad, Rocket or your chosen wallet provider to process deposits and withdrawals. Game studios receive your session identifier and bet history so they can track progressive features and leaderboards. We do not sell your data to advertisers or marketing platforms.

Contact support through live chat, email or the account-settings contact form and state that you want a data export or account deletion. We verify your identity with your registered phone number and process the request within a few business days. Deletion is permanent and you cannot recover your account afterwards.

Essential cookies keep you logged in and remember your language preference. Analytics cookies track which games you open so we can improve the lobby layout. Marketing cookies show you relevant promo banners. You can disable analytics and marketing cookies in your browser; the site still works but you might miss personalised offers.

We keep transaction records and account activity logs for a retention period after closure to meet financial record-keeping and dispute-resolution obligations. Personal identifiers like your phone number are removed once the retention period ends, leaving only anonymised transaction data for audit purposes.

Yes. Every deposit request is encrypted end-to-end and we never store your wallet PIN or password. The payment app handles authentication and sends us a confirmation code that we log in your account ledger. We cannot see or access your wallet credentials at any point in the flow.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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